Casinor FAQ – All Your Questions Answered in One Place

Withdrawals at Casinor are specifically optimized for speed, tailored to Bangladesh's mobile banking users.

Time Limit:

• bKash / Nagad / Rocket: Usually completed within 3–5 minutes. During peak hours, it may take up to 30 minutes.
• Bank Transfer: 1–2 business days.
• USDT / Crypto: 10–30 minutes depending on the blockchain network.

Limit: Minimum withdrawal is ৳500. Regular members have a daily maximum of ৳1,00,000. Gold and Diamond members who have completed KYC are eligible for higher limits.

Please note: Your first withdrawal requires KYC verification to be completed beforehand. Once verified, all subsequent withdrawals are processed automatically and more quickly.

KYC (Know Your Customer) verification at Casinor is a simple, one-time process. Once completed, your withdrawal limits increase and you won't face any issues going forward.

What you'll need:

1. Identity Documents (one is sufficient): National ID (NID), passport, or driving licence.
2. Proof of Address: Utility bill (electricity/gas), bank statement, or mobile bill — no older than 3 months.
3. Selfie: A selfie holding your NID.

How to Deposit: Log in → Profile → go to the "Verification" section → upload your photo. Make sure the image is clear and well-lit.

Time: Verification is usually completed within 24–48 hours. During busy periods, it may take up to 72 hours. You'll receive a confirmation email once verified.

Casinor's interface is currently available in Bangla, English, and Hindi. Switching languages is simple:

On Website:

1. Click the language flag icon at the top right of the page.
2. Select your preferred language from the dropdown.
3. The page reloads instantly in the selected language.

On the mobile app:

1. Go to the "Settings" (⚙️) icon from the bottom menu.
2. Select the "Language / ভাষা" option.
3. Tap your preferred language — the app will switch to it instantly.

Changing the language has no effect on your betting or account settings.

Match abandonment or mid-game cancellations happen frequently in cricket, especially due to rain. In these cases, Casinor follows the rules below:

If the match is cancelled before it starts: Your full stake will be refunded to your wallet.

If abandoned after the match has started:

• If the minimum overs are not completed (5 overs in T20, 20 overs in ODI), the bet is void and your stake is fully refunded.
• If the minimum overs are completed and the result is determined via DLS method — bets are settled based on that result.
• If no result is determined — all bets are void and stakes are refunded.

For live bets: Markets settled before the match was called off are graded based on the results at that point. Any voided markets will be fully refunded.

Results are typically finalized within 24 hours of the match closing.

Yes, Casinor's daily login bonus and free spins offers are open to all registered members.

To claim your daily login bonus:

1. Once a day into your account Sign In।
2. Click the "Today's Reward" banner on the home page or in the "Bonus" section.
3. Spin or claim your bonus — it resets every day.

Free Spin Offers:

• Free spins are available on select slots games — typically as part of special promotions.
• Go to "Bonus" → "Free Spins" to see all currently active offers.
• Winnings from free spins are typically subject to a 3x–5x wagering requirement.

Tips: Log in for 7 consecutive days to earn a special "Streak Bonus" — which can be a cash bonus or a free bet.

Yes, on Casinor you can temporarily suspend or permanently deactivate your account yourself — no need to contact support.

Temporary Break (Cooling-Off):

1. Log in → Profile → Responsible Gaming Go to the section.
2. Select "Cooling-Off Period".
3. Choose any duration from 24 hours up to 30 days.
4. Confirm — you will not be able to log in during this period.

Self-Exclusion (Long-Term):

• You can exclude yourself from the platform for 6 months, 1 year, or permanently.
• Once activated, it cannot be cancelled before the period ends.
• No marketing emails will be sent while your self-exclusion is active.

Permanent Account Deletion: Email support@casinor.ws. If you have funds in your account, make sure to withdraw them first.

This is a very common issue, and Casinor offers multiple ways to recover your password.

Method 1 — If you remember your email:

1. Sign In Go to the page → Click the "Forgot Password?" link.
2. Enter your registered email — a reset link will be sent to you.
3. Click the link to set a new password. The link is valid for 15 minutes.

Method 2 — Via Mobile Number:

1. On the reset form, enter your registered mobile number instead of your email.
2. You'll receive an OTP by SMS — use it to reset your password.

Method 3 — With support assistance: If you can't remember either your email or mobile number, email support@casinor.ws. Your name, date of birth, and previous transaction details may be needed to identify your account.

Enable two-factor authentication (2FA) on your account to prevent this in the future.